MicroGenesis prides itself on providing high quality technical support on all the solutions that we provide to our customers. Whenever your team needs assistance with an installation, help during software usage, access to technical tips or simply an answer to a question, the MicroGenesis Support Team will respond in the best possible manner to ensure that you use the software effectively with minimal downtime.
Accessing our Technical Support:
MicroGenesis has an online Support Ticket System in order to streamline support requests and better serve our customers. Customers can use the Support Ticket System to register and track their support requests.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
Please click on the following link to go to the MicroGenesis Support Ticket System and log your requests for Activation code / License File / Installation / Configuration / Training / Product usage support / fatal errors / system performance, etc.
www.mgen.in/support
Benefits of using the MicroGenesis Support Ticket System:
- Web-based and hence accessible to our Product Support Team and customers from anywhere, anytime.
- Product Support Team members can login and update the progress of the support ticket assigned to them.
- Customers can login and see the progress of their support ticket.
- Team Managers can view the progress of all tickets and take necessary action if there is undue delay in closing a ticket.
Technical Support Contact